Saturday, May 07, 2005
I prefer a person before that...
Administrations efforts to improve on-line services are laudable. Every time problems of interoperability, accessibility and usability are settled more. Every time there are more services that can be deliver telematically.
But which is the channel preferred by the citizens? It seems to be the telephone. According to an article published in Government Technology Want E-Gov? Pick Up the Phone lthe social groups most predisposed to use e-government services are the less that need them, whereas the deprived classes, which are those that more need them, are those that can not make use of them for not having access. Therefore, the telephone considered as a basic service is the most used channel. 94% of the United States or the United Kingdom prefer it.
Telephone services as 311 started off by Gino Menchini in New York or 012 of the Generalitat of Catalonia show the popularity of these services.
Then, the intensive use of this channel is due to the easiness of access or to simply our preferring talking with a person before that to write in a computer? For which as it says the article, those that can use the e-services do not make it. It argues that they do not use them because they not needing them, but will it not be because it wants to be attended to by a person before for a machine?
I prefer a person before that...
Technorati Tags: e-government, egovernment, e-gov, egov, m-government, phone+service, digital+divide
# posted by Carlos Guadián @ 2:54 PM 
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Saturday, May 07, 2005
I prefer a person before that...
Administrations efforts to improve on-line services are laudable. Every time problems of interoperability, accessibility and usability are settled more. Every time there are more services that can be deliver telematically.
But which is the channel preferred by the citizens? It seems to be the telephone. According to an article published in Government Technology Want E-Gov? Pick Up the Phone lthe social groups most predisposed to use e-government services are the less that need them, whereas the deprived classes, which are those that more need them, are those that can not make use of them for not having access. Therefore, the telephone considered as a basic service is the most used channel. 94% of the United States or the United Kingdom prefer it.Telephone services as 311 started off by Gino Menchini in New York or 012 of the Generalitat of Catalonia show the popularity of these services.
Then, the intensive use of this channel is due to the easiness of access or to simply our preferring talking with a person before that to write in a computer? For which as it says the article, those that can use the e-services do not make it. It argues that they do not use them because they not needing them, but will it not be because it wants to be attended to by a person before for a machine?
I prefer a person before that...
Technorati Tags: e-government, egovernment, e-gov, egov, m-government, phone+service, digital+divide