Tuesday, December 06, 2005
Civil servants in the information society
Iñaki in Administracion(es) en red does an excellent description of the characteristics that an e-civil servant should have.
...digital civil servant must think, not so much in the formalities of the procedure, but in the result obtained by the citizenship. That is, he is a service-oriented civil servant, a civil servant who looks for generating markup for the recipients of his work...
...digital civil servant must be open to the intercommunication, must be collaborative must have arrangement to take part and to facilitate the participation of the others. He is a civil servant who works in the shop window, because the transparency is one of the values of the digital Administration...
...digital civil servant must be orientated to tasks of markup, as the identification of needs to solve, the evaluation of the lent service and of the reached results and, now that is in fashion, he must also innovate continuously the services. For that, the direct contact with the citizenship, in a permeable attitude and of systematic listening, is essential in such a way that this characteristic is linked closely with the two previous.
Other characteristics of the civil servants that the digital Administration needs can have to do with the social skills, the balance, etc...
I agree totally that the public worker every time has to have a more specialized preparation and he of course has to be familiarized with the new technologies and its use totally. Also in the development of new skills and to be capable of providing valuable services. And it is true that with the automation more to the citizen and not so much is going to be able to be dedicated every time to the process by the civil servant. To belong to a network it is, to work in net, more and more important.
Initiatives in this sense there is several. Some of which I have already described them previously but I think that they are worthwhile since the goal is the training of professionals and the improvement of their skills:
- La e-governance academy in Estonia
- INEAM with the course "Conceptos básicos para la formulación de Estrategias de Gobierno Electrónico"
- The e-government license by Denmark government
- The graduate degree from Pompeu Fabra University "gobierno y gestión pública en la sociedad de la información:e-gobierno"
- etc
Not only the new technologies are important for the development of strategies of e-Government. The civil servants who are those that are going to drive the machine of the administration have to be prepared for that.
Tags: e-government electronic government training civil servant e-civil servant skills new technologies public administration electronic administration e-administration
# posted by Carlos Guadián @ 7:38 PM 0 comments
!REMEMBER¡ Your searches about e-Government with K-Government Swicki
Tuesday, December 06, 2005
Civil servants in the information society
...digital civil servant must think, not so much in the formalities of the procedure, but in the result obtained by the citizenship. That is, he is a service-oriented civil servant, a civil servant who looks for generating markup for the recipients of his work......digital civil servant must be open to the intercommunication, must be collaborative must have arrangement to take part and to facilitate the participation of the others. He is a civil servant who works in the shop window, because the transparency is one of the values of the digital Administration...
...digital civil servant must be orientated to tasks of markup, as the identification of needs to solve, the evaluation of the lent service and of the reached results and, now that is in fashion, he must also innovate continuously the services. For that, the direct contact with the citizenship, in a permeable attitude and of systematic listening, is essential in such a way that this characteristic is linked closely with the two previous.
Other characteristics of the civil servants that the digital Administration needs can have to do with the social skills, the balance, etc...
I agree totally that the public worker every time has to have a more specialized preparation and he of course has to be familiarized with the new technologies and its use totally. Also in the development of new skills and to be capable of providing valuable services. And it is true that with the automation more to the citizen and not so much is going to be able to be dedicated every time to the process by the civil servant. To belong to a network it is, to work in net, more and more important.
Initiatives in this sense there is several. Some of which I have already described them previously but I think that they are worthwhile since the goal is the training of professionals and the improvement of their skills:
Not only the new technologies are important for the development of strategies of e-Government. The civil servants who are those that are going to drive the machine of the administration have to be prepared for that.
Tags: e-government electronic government training civil servant e-civil servant skills new technologies public administration electronic administration e-administration